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Blog Posts (1)

  • Important Information from SidMedia regarding Coronavirus.

    We've made some minor changes to our Coronavirus response; please take a moment to review them and how they may affect you. ​ As lockdown is being eased and new 'track and trace' systems from the UK Government are rolled out and used, we believe - in accordance with Government advice - we can resume some of our previous suspended, or changed, services. Please pay close attention as some services and our availability may differ on your status with SidMedia. ​ For everyone: ​ We remain unavailable to accept any new work. Our sales team are not available at this time. ​ For SidMedia Support users: ​ We're operating revised Support hours: weekdays, 10am - 4pm. Restrictions remain on our telephone support service. Please visit websidmedia.com/support before you contact us. For our existing Clients: ​ Most services have returned to normal by now for you. We are carrying out essential site visits, installs and support where remote support is not available or suitable. All social distancing rules are observed at all times when on any site. Visits are limited and in accordance with the most recent Government guidance, regulations, and law. You can contact your Project Manager as normal, through the normal channels. ​ For people working with or for SidMedia: ​ User requests for Device Loaning remains unavailable. This is to help combat the spread of the virus. ​​ We are continuing to revise all of our services and, as a result, there may be some temporary downtime. We want to prioritise our time and availability to keep key elements working for our Clients and ourselves and, by doing so, this means some of our less essential services may be temporarily closed or not updated until further notice. However we'll do our best to keep everything running as normal and, where we can't, we'll try and let you know as soon as possible. ​ We thank you for your patience and cooperation during these unprecedented times. Please remember to follow the latest Government advice and from the SidMedia team, Stay Well.

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Pages (6)

  • Support

    SidMedia Support How can we help today? Search Support Contact us Welcome to Support The new home of support from SidMedia is here. There's even more here for you today, and more coming soon. Trending topics Using our website You and your data Managing email from us Report content Search Support Support for our existing Clients Accessing SidMedia One Data about you and your business Making a payment Account recovery Top Tips Knowledge Hub Develop your skills Understanding your privacy rights and the powers in your hands Start making small changes to your own website, learn how. New developments skills are coming soon, please standby! What does it take to create a secure and unique password? Learn more. Knowledge and Development Hub Enhance your digital skills from our Skills and Development Hub to help you make the most of our services. Learn more. More support options Contact us Report scam or phishing Report content

  • SidMedia Support Centre

    Welcome to the SidMedia Support Centre. While we make some changes to our support pages, please bare with us as some articles may have been temporarily removed. If you need help, contact our Support team. Thank you. We are upgrading Support. Support for everyone from SidMedia. Using our website You and your data Managing email from us Report content News and #SidMediaStatus for our services Everything is operating normally. Report an issue. Website services Good Domain services Good G Suite services Check SMS services Offline Scheduled Maintenance No major maintenance is scheduled at the moment. We'll continue to make minor updates in the background, but these shouldn't affect you whilst on our website. Latest News Important Information from SidMedia regarding Coronavirus. Support for our existing Clients. Accessing SidMedia One Data about you and your business Making a payment Account recovery Contact Support We're available during our Support Hours on the phone and by email. Our clients have 24/7 access to support via their Project Manager. Call Support 0844 884 9075 and press 2 Charges may apply when calling this number, check with your provider. Email Support support@websidmedia.com About Support Welcome to the SidMedia Support Centre - home of all the answers you need when using our website or SidMedia services. Support Hours Telephone Support available: ​ Mon - Thu 1000 - 1700 1000 - 1600 Fri ​ Email Support available: ​ Mon - Thu 0900 - 2200 0900 - 2200 Fri 1000 - 1800 Sat 1100 - 1600 Sun ​ Typical seasonal unavailability: ​ not available Christmas Eve not available Christmas Day not available Boxing Day from 0900 until 1600 New Year's Eve not available New Year's Day ​ Always check seasonal availability messages.

  • Contact SidMedia

    Temporary changes to SidMedia. To keep everyone safe and well, we have made some temporary changes to SidMedia. Learn more got a question? Contact SidMedia We help you choose the services the suits you and your business, and we know this can be a complicated at time. So we're here to answer any questions you may. ​ We look forward to speaking to you very soon. Submit Thank you for your message, we'll be in touch soon. Please leave this field empty. Support For our dedicated service support and for other technical support queries, head over to our Support Centre. Support Centre Call our team 0844 884 9075 Charges may apply when calling this number, check with your provider. Email us contact@websidmedia.com Contact a department directly here.

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