Support Centre
Welcome to the SidMedia Support Centre.
Our centre is available for everyone using SidMedia Services whether that being directly, as a client, or indirectly, as a customer using one of our clients services provided by us.
Temporary Changes to SidMedia.
To keep everyone safe and well, we have made some temporary changes to SidMedia and our services.
Follow Info Hub / Coronavirus
Stories to follow from our Info Hub
SidMedia Security Risk-Rating
Right now, there is no risk.
In the unlikely event of a Security related threat to SidMedia, we'll issue a Risk-Rating.
Step by Step Support
Payment Support
You'll find all the details you need to complete paying your invoice online or via BACS. You can also raise any concerns you have about an automated invoice. Note, you cannot cancel or change a service here.
Contact Support
We're available during our Support Hours on the phone and by email. Our clients have 24/7 access to support via their Project Manager.
Call Support
0844 884 9075 and press 2
Charges may apply when calling this number, check with your provider.
Email Support
support@websidmedia.com
Support Hours
Telephone Support available:
Mon - Thu 1000 - 1700
Fri 1000 - 1600
Email Support available:
Mon - Thu 0900 - 2200
Fri 0900 - 2200
Sat 1000 - 1800
Sun 1100 - 1600
Typical seasonal unavailability:
Christmas Eve not available
Christmas Day not available
Boxing Day not available
New Year's Eve from 0900 until 1600
New Year's Day not available
Always check seasonal availability messages.
We are upgrading Support. While we make some changes to our support pages, please bare with us as some articles may have been temporarily removed. If you need help, contact our Support team. Thank you.