Welcome to the SidMedia Support Centre.
Our centre is available for everyone using SidMedia Services whether that being directly, as a client, or indirectly, as a customer using one of our clients services provided by us.
Step by Step Support
You'll find all the details you need to complete paying your invoice online or via BACS. You can also raise any concerns you have about an automated invoice. Note, you cannot cancel or change a service here.
We're available during our Support Hours on the phone and by email. Our clients have 24/7 access to support via their Project Manager.
Telephone Support available:
Mon - Thu 1000 - 1700
Fri 1000 - 1600
Email Support available:
Mon - Thu 0900 - 2200
Fri 0900 - 2200
Sat 1000 - 1800
Sun 1100 - 1600
Typical seasonal unavailability:
Christmas Eve not available
Christmas Day not available
Boxing Day not available
New Year's Eve from 0900 until 1600
New Year's Day not available
Always check seasonal availability messages.