Support Centre

Welcome to the SidMedia Support Centre.


Our centre is available for everyone using SidMedia Services whether that being directly, as a client, or indirectly, as a customer using one of our clients services provided by us.

Temporary Changes to SidMedia.

To keep everyone safe and well, we have made some temporary changes to SidMedia and our services.

Follow Info Hub / Coronavirus

Stories to follow from our Info Hub
SidMedia Security Risk-Rating

Right now, there is no risk.

In the unlikely event of a Security related threat to SidMedia, we'll issue a Risk-Rating. 

Step by Step Support
Email Support

You can update your email preferences here and review our policy.

Payment Support

You'll find all the details you need to complete paying your invoice online or via BACS. You can also raise any concerns you have about an automated invoice. Note, you cannot cancel or change a service here.

Contact Support


We're available during our Support Hours on the phone and by email. Our clients have 24/7 access to support via their Project Manager.

Charges may apply when calling this number, check with your provider.

Support Hours


Telephone Support available:

Mon - Thu 1000 - 1700

Fri 1000 - 1600

Email Support available:

Mon - Thu 0900 - 2200

Fri 0900 - 2200

Sat 1000 - 1800

Sun 1100 - 1600

Typical seasonal unavailability:

Christmas Eve not available

Christmas Day not available

Boxing Day not available

New Year's Eve from 0900 until 1600

New Year's Day not available

Always check seasonal availability messages.

We are upgrading Support. While we make some changes to our support pages, please bare with us as some articles may have been temporarily removed. If you need help, contact our Support team. Thank you.

#WeAreSidMedia and we're here for your start-up adventure, your well known local business, your heart warming non-profit organisation, and - most importantly - you.

We take your ideas, visions and turn them into a stunning website with powerful, bespoke features - just for you. Helping you grow online, from sales to volunteers, with a range of professional tools.

Hello! Want to know more about what we do and how we can help you, or just have a question? Please feel free to reach out to us, and we'll be in touch as soon as we can.

Contact department directly here.

Charges may apply, check with your network provider.

For our dedicated Service support and for other technical support queries, head over to our Support Centre.

Your Privacy Matters and we know the importance of it. That's why our policy is clear and focused on you.

Our website uses cookies and so do our SidMedia Services. Review our statement to learn more and about control cookies. 

We're building an accessible internet and to understand how, and the steps we're taking, our statement is available.

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