Welcome to the SidMedia Support Centre.

We are upgrading Support. While we make some changes to our support pages, please bare with us as some articles may have been temporarily removed. If you need help, contact our Support team. Thank you.

Support for everyone from SidMedia.


News and #SidMediaStatus for our services

Everything is operating normally.

Report an issue.

Website services


Domain services


G Suite services

SMS services


Scheduled Maintenance

No major maintenance is scheduled at the moment. We'll continue to make minor updates in the background, but these shouldn't affect you whilst on our website.

Latest News


Support for our existing Clients.


Contact Support


We're available during our Support Hours on the phone and by email. Our clients have 24/7 access to support via their Project Manager.

Charges may apply when calling this number, check with your provider.

About Support

Welcome to the SidMedia Support Centre - home of all the answers you need when using our website or SidMedia services. 

Support Hours


Telephone Support available:

Mon - Thu 1000 - 1700

Fri 1000 - 1600

Email Support available:

Mon - Thu 0900 - 2200

Fri 0900 - 2200

Sat 1000 - 1800

Sun 1100 - 1600

Typical seasonal unavailability:

Christmas Eve not available

Christmas Day not available

Boxing Day not available

New Year's Eve from 0900 until 1600

New Year's Day not available

Always check seasonal availability messages.

#WeAreSidMedia and we're here for your start-up adventure, your well known local business, your heartwarming non-profit organisation, and - most importantly - you.

We take your ideas, visions and turn them into a stunning website with powerful, bespoke features - just for you. Helping you grow online, from sales to volunteers, with a range of professional tools.

Hello! Want to know more about what we do and how we can help you, or just have a question? Please feel free to reach out to us, and we'll be in touch as soon as we can.

Contact department directly here.

Charges may apply, check with your network provider.

For our dedicated Service support and for other technical support queries, head over to our Support Centre.

Your Privacy Matters and we know the importance of it. That's why our policy is clear and focused on you.

Our website uses cookies and so do our SidMedia Services. Review our statement to learn more and about control cookies. 

We're part of building an accessible web and to understand how, and the steps we're taking, by reading our statement.

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