We are upgrading Support. While we make some changes to our support pages, please bare with us as some articles may have been temporarily removed. If you need help, contact our Support team. Thank you.
Support for everyone from SidMedia.
News and #SidMediaStatus for our services
Everything is operating normally.
Report an issue.
Scheduled Maintenance
No major maintenance is scheduled at the moment. We'll continue to make minor updates in the background, but these shouldn't affect you whilst on our website.
Support for our existing Clients.
Contact Support
We're available during our Support Hours on the phone and by email. Our clients have 24/7 access to support via their Project Manager.
Call Support
0844 884 9075 and press 2
Charges may apply when calling this number, check with your provider.
Email Support
support@websidmedia.com
About Support
Welcome to the SidMedia Support Centre - home of all the answers you need when using our website or SidMedia services.
Support Hours
Telephone Support available:
Mon - Thu 1000 - 1700
Fri 1000 - 1600
Email Support available:
Mon - Thu 0900 - 2200
Fri 0900 - 2200
Sat 1000 - 1800
Sun 1100 - 1600
Typical seasonal unavailability:
Christmas Eve not available
Christmas Day not available
Boxing Day not available
New Year's Eve from 0900 until 1600
New Year's Day not available
Always check seasonal availability messages.