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SidMedia Privacy Policy

This policy was last updated on Monday 17th February 2020.

Welcome to our Privacy Policy!

SidMedia is committed to creating and maintaining high standards, from our website to our Services - and our Privacy Policy is no exception. Part of what we do and the services we provide requires us to collect, store and use Personal and Non-Personal Information, which is why our Privacy Policy is clear and aims to be completely transparent with you, the User. We know how important your personal details are and that's why we never knowingly share your details to anyone, without your permission.

1. Introduction

This SidMedia Privacy Policy (“Privacy Policy”) describes how we (SidMedia – “SidMedia”, “we” or “us”) collect and use information pertaining to each of our unregistered visitors and registered users, including users with Services (each, a “Visitor” or “User” (respectively), or “you”), in connection with their access to and use of SidMedia's websites (including and any of its subdomains, the “Website”), and SidMedia Services (collectively, the “Services”). This Policy applies to SidMedia websites, and Services that link, or reference, to this Policy.


The purpose of this Privacy Policy is to provide you with a clear explanation of when, why and how we collect and use your personal information, as well as an explanation of your statutory rights. This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you might have under applicable data privacy laws.

Please ensure you’ve read our policy and make sure you fully understand the practices we’ve adopted in relation to your personal information, before you access or use any of our Services. If you’ve read this Privacy Policy, and remain opposed to our practices, you must immediately leave this website and/or service and avoid or discontinue all use of any of our Services.



Please note that our Privacy Policy does not cover our Clients websites, their own Product or Services, or any other party that is not SidMedia. SidMedia Partners and Approved and Recognised Services are also not covered by this Policy. Our Clients will provide their own Privacy Policy, available to view on their website, and this will differ from ours. We, SidMedia, cannot, and will not, be held responsible, or accountable, for these policies and any such outcomes of these.

Our Clients may choose to share information collected from their websites, products or services with SidMedia for a number of reasons and, for information that is shared from our Client to us, you will always be informed. These reasons might be – but not limited to:


  • ensuring that their website is functioning correctly;

  • ensuring that the selected website features are functioning correctly; and

  • keeping the form, or other data collection method, secure. SidMedia will randomly check some information to scan for any viruses or attempts at unauthorised access to form data, for example.

In this case, where our Client is sharing information to us (“SidMedia”), the you must refer to our Client’s own Privacy Policy and then the SidMedia Privacy Policy (this Policy). All links will be provided, and so will all appropriate information to you before you can submit any Data. There may be no option to stop information being shared with us. You should contact our Client directly prior if you have any questions.

Information shared with us from our Client's will be kept securely in our system for up to 80 days and then destroyed. SidMedia will never actively view, use or store any data collect except in the circumstances mentioned above, or without your acknowledgment and consent.

If you believe some data may have been shared with us or you'd like us to remove any data as soon as possible, please contact our Data Controller.

2. How we Collect Personal and Non-Personal Data

Throughout SidMedia, our websites and Services, we will collect various types of Data. This data may be collected by; direct means from SidMedia, indirectly through our Clients websites, and/or indirectly from our Approved and Recognised Services that we use to deliver our Services.


We collect Data within the terms of this Policy, UK and EU Laws and Regulations and the General Data Protection Regulation, also known as “GDPR.”

Personal Data


We may collect Personal Identification Information (or “Personal Data”) from you in a variety of ways. The following applies to our website and our Clients websites, including – but not limited to:

  • when you visit our website, or one of our Clients websites;

  • if you register as a Member on our site;

  • in order to fulfil an online shopping (eCommerce) request, when you “place an order”;

  • fill out and complete, by submitting, any form;

  • respond and complete, by submitting, to any survey; and

  • in connection with other activities, Services, features or resources we make available that directly link to this Policy.


When doing any of the aforementioned actions, you may be asked for, as appropriate, any of the following information that we can use to identify you.


  • Your name (first, surname and sometimes other names);

  • a telephone number (typically a mobile number to receive SMS texts);

  • an active email address that you can access; and

  • your postal address (or “Address”), including your county, country, and postcode.


You may, however, visit our Site anonymously by not submitting any Personal Data. We will collect Personal Identification Information from you only if you’ve voluntarily submitted it.


You can always refuse to supply Personal Identification Information, however, this it may prevent you from engaging in certain website related activities, or Services.

Non-Personal Data


We may collect Non-Personal Identification Information (or “Non-Personal Data”) about you whenever you choose to interact with our website, or a SidMedia Service.


Non-Personal Identification Information may include – but not limited to:


  • the name of your web browser;

  • the type of device you’re using;

  • cookies; and

  • technical information about the connection to our website or Service, such as the operating system, the Internet service providers utilised, and other similar information.


This Data is collected automatically in the background, and you cannot ‘opt-out’ without taking the appropriate measures to enable features “Do not Track”, or similar.

3. How we use Cookies

To ensure our website works correctly, we may at times place a small piece of data known as a cookie on your computer or mobile device.


A cookie is a text file stored by a web server on a computer or mobile device. The content of a cookie can be retrieved or read only by the server that creates the cookie. The text in a cookie often consists of identifiers, site names, and some numbers and characters. Cookies are unique to the browsers or mobile applications you use and enable websites to store data such as your preferences or items in your shopping cart.


Like many other websites or Internet service providers, SidMedia uses cookies to improve user experience. Session cookies are deleted after each visit, while persistent cookies remain in place across multiple visits. Cookies allow websites to remember your settings such as language, font size on your computer or mobile device, or other browser preferences. This means that a user does not need to reset preferences for every visit. On the contrary, if cookies are not used, websites will treat you as a new visitor every time you load a web page. For example, if you are redirected to another web page from a website you are already logged in to and then return to the original website, it will not recognize you and you must log in again.

SidMedia will not use cookies for any purposes not stated in this Policy or our Cookie Statement. You can manage or delete cookies based on your own preferences. For details, visit You can clear all the cookies stored on your computer, and most web browsers provide the option of blocking cookies. However, by doing so, you have to change the user settings every time you visit our website.


Our Cookie Statement provide more details about how, and why, we use Cookies and how you can control them.

4. How we Process and Use Collected Data

To ensure the best privacy for you, SidMedia will never use any collected information that's not required for its essential running.


Whilst Processing, any information collected which is deemed not to be useful to our business, Services, or provides any benefit to the User Experience, is simply discarded and deleted within 80 days of the Data Collection date. We do not Process Data of any person that is deemed (based on the data provided) to be under 13-years-old. Data submitted by a person between the ages of 13 and 16, must have adult consent.


Your Data is Processed on-site, in the United Kingdom, by the SidMedia team. All Data is Processed under the Terms of this Policy, and standards issued by SidMedia and governed by UK and EU Laws, Standards, Guidance, Procedures and Policies – namely [the] GDPR.

Once your Data has been Processed, we require to use any Data about you for any of the following purposes – but not limited to:

  • run and operate our website;

  • display personalised information, or content, on our website for you;

  • improve our website, communications (internal and external), or service (customer focused);

  • improve our Services;

  • send periodic emails about – but not limited to – any updates pertaining to your order, or in response to a query, question, and/or other requests;

  • enable effective, secure monitoring of our external communications;

  • provide a better understanding of you, and others. Following typical trends, behaviour or needs for research; and

  • ensure all our Services are accessible to everyone.

Sometimes, we may require collecting Data from you for a range of different reasons, each varying depending dramatically in cases.


In circumstances where Data collection from you is required, and it's not for any of the reasons listed above, we'll provide additional information (the “Independent Terms”) before you can submit any Data. The Independent Terms operate separately from this Privacy Policy and are not subject to any of the Terms in this Policy. However, the Independent Terms do form their own Consensual Agreement between the form owner and you, with this Policy included. In order to submit the form, you must agree to the Independent Terms of the form and the terms of this Policy, including any other Terms.

5. How we Store (Retain), Access, Publish, Control and Protect Data

We Store Data within any terms already outlined in this Policy and we adopt the appropriate methods to Store all Data we Collect. However, there are some differences in how we Store some Data across SidMedia’s website and Services.

How we Store (Retain), Access, Publish, Control and Protect Data table

We adopt appropriate Data Protection measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website.

Our website is SSL secured. All information collected is stored securely on our network or on our online services, third-party applications.

6. Your Legal Rights as a User, Visitor, or Client

We have summarised the rights that you have under the Data Protection Law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

In order to exercise the following right you have, please contact our Data Controller.

Your principal rights under data protection law are:

  • the right to access;

  • the right to rectification;

  • the right to erasure;

  • the right to restrict processing;

  • the right to object to processing;

  • the right to data portability;

  • the right to complain to a supervisory authority; and

  • the right to withdraw consent.


As a Client, you may exercise your legal rights. However, it may affect the Service’s you have with us already. If you have any concerns, please contact your Project Manager directly.

Your Legal Rights, explained.


You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. Please submit all requests for personal data via our Data Controller.

​To keep everyone's personal information secure, we may ask you to confirm some information before supplying you a copy. We will never ask any questions to collect additional personal information.

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

In some circumstances, you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

In some circumstances, you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation unless the processing is necessary for the performance of a task carried out for reasons of public interest.

To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of your rights in relation to your personal data by contacting our Data Controller. For any other questions, please contact our Support Team by going to

7. External Links to Third-Party Content and/or Website/s

To ensure a positive experience, you may receive content or web links from third parties other than SidMedia, its Services, its Clients, or its partners ("third parties"). SidMedia does not have the right to control such third parties, but you can choose whether to use the links, view the content and/or access the products or services provided by third parties.


SidMedia cannot control the privacy practices and data protection policies of third parties that are not subject to this Policy. When you submit personal information to such a third party, please read and refer to the privacy protection policy of the third party.


Before publishing a link to or enabling you to view third party content, SidMedia will make a reasonable effort to ensure the content and third party is suitable and appropriate for the experiences. After which, we have no obligation to continue checking this third-party content. You can however report any third parties links you do not believe that are suitable or appropriate for the experience by contacting us or our Support Team.

8. Third-Party Suppliers and their Products and/or Services (also known as our “Approved and Recognised Services”) – How we choose our Suppliers and keep your Data secure

SidMedia will never knowingly share any personal information with any third-party, except for our Approved and Recognised Services which include SidMedia Partners, Third Parties and Applications.

Our Approved and Recognised Services are checked prior to their use, and continuously, throughout our use of their service. We promise that we’ll withdraw any information and, if appropriate, stop using the service, regardless of whether they are Approved and Recognised Service, if we are not satisfied with the safe keeping of personal information, compliance with the appropriate laws and regulations, for any justified reason or it no longer complies with any of the factors below.

SidMedia chooses these Approved and Recognised Services based on several factors, and they are:

  • is it a company working with/providing a Product or Service with or on the behalf of SidMedia, such as a SidMedia Partner;

  • is it a third-party service, platform or application that’s used by SidMedia;

  • the service provides a meaningful benefit for SidMedia and/or our Clients;

  • it is a trustworthy service;

  • a service with high standards and overall reviews; and

  • it meets all applicable laws, in Data Protection for instance.

We may, however, share generic aggregated demographic information which is not linked to any personal identification information regarding - but not limited too – your device type, software information, location (not specific), how the you interacted with the site and for how long. This may be shared with our business partners, trusted affiliates and advertisers, including our Approved and Recognised Services.

9. International Transfers of Data

SidMedia is a business operating within the United Kingdom (“UK”). We may use third-party companies not based in the UK, and thus may indirectly transfer data internationally. SidMedia does not actively seek to sell, share or unlawfully transfer any Data outside of the United Kingdom without good reasons, your acknowledgement and consent.


Unfortunately, because of the third-party suppliers (the “Suppliers”) that we use and their products and services, we cannot avoid Collecting, Storing, Processing, or Using Data that hasn’t been somehow managed or processed by an international company.

10. Updates to this Policy and your Consent

SidMedia holds the right to make amendments to our Privacy Policy at any point, without any prior notice. When we do, we’ll make reasonable efforts to notify you either on our website or by email.

​We encourage you to frequently check this Policy whenever notified to, so you can remain informed about how we are helping to protect the personal information we collect.


You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


Your Acceptance of this Policy and its Terms.


By using our website or SidMedia Services, you signify your acceptance of this Policy and its Terms. If you do not agree to this Policy or its Terms, please do not use our website or any SidMedia Services. Should you already have Data with us, please contact our Data Controller to have all your Data removed.


Your continued use of the Site or related Products or Services following the posting of changes to this Policy will be deemed your acceptance of those changes.

11. How to Contact our Data Controller

Our Data Controller is there to support you, with any queries you may have and part of our Support Team. Our Controller is available during our Support Hours, available to view on the Support Centre homepage –


SidMedia is committed to ensuring your Personal Data is kept secure, and out of the hands of any irresponsible people or organizations. However, if you have any questions, comments, requests or complaints regarding this Policy or your Data, please contact:*
or call 0844 884 9075**

*Our appointed SidMedia Data Controller will be reply within 48 hours.
​**Please note that your call may be charged. Please make it clear your call is regarding our Privacy Policy or your Data, so our team member can get you through to the appointed SidMedia Data Controller at the earliest opportunity.




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